When You Receive a Booking Request
What happens when a tenant sends a booking request
When a tenant submits a booking request for your property, you will receive a notification at the email address registered with Nomavaa. During the early stage of our launch, the Nomavaa team may also send additional notifications through our LINE Official Account.
The booking request will show
- the tenant's requested rental period
- the tenant's message
to help you make your decision.
To avoid receiving booking requests for dates when your property is unavailable, we recommend keeping your property's availability up to date.
⏱️ Accept or Decline a Booking Request Within 24 Hours
You have 24 hours to accept or decline a booking request. If you do not respond within this period, the booking request will automatically expire.
If you decline a booking request, you can provide a reason to let the tenant know why.
Before accepting a booking request, please make sure that your property is available for the tenant's requested period and is ready for move-in during that period. Once you accept the request, the tenant will proceed to the payment stage.
📌 After Accepting a Booking Request
- 01Booking request accepted
- 02Dates temporarily blocked
- 03Tenant pays within 48 hours
- 04Booking confirmed
- 05Lease agreement coordination
Once you accept a booking request, the requested dates will be temporarily blocked, and the tenant will have 48 hours to make payment through the platform.
The 48-hour period is provided to accommodate differences in time zones between countries and international payment processing.
If the tenant does not make payment within 48 hours, the booking request will expire, and the blocked dates will automatically become available for booking again.
Once the tenant has made payment, Nomavaa and/or the relevant payment service provider will carry out the necessary verification before the booking is confirmed.
Once the booking is confirmed, you will receive a confirmation email, and the Nomavaa team will coordinate with you regarding the preparation of the lease agreement.
💬 If the Tenant Has Questions About the Property
During the early stage of our launch, if a tenant has questions about the property, the Nomavaa team will coordinate with the landlord. In the future, you will be able to communicate directly with tenants through the platform's messaging system.
Once the tenant and landlord have signed the lease agreement, both parties may exchange contact information directly.